Privacy policy
Last updated: March 18, 2026
ZeenLab operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). ZeenLab is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described below.
Personal Information We Collect
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified information. Depending on how you interact with the Services, we may collect the following:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card details, transaction information, form of payment, and payment confirmation.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, add to cart, purchase, return, or cancel.
Communications with us including any information you share when contacting our support team.
Device information including your browser, IP address, network connection, and other unique identifiers.
Usage information including how and when you interact with or navigate the Services.
Where We Collect Personal Information From
We may collect personal information from the following sources:
Directly from you when you create an account, visit or use the Services, or communicate with us.
Automatically through the Services via your device, cookies, and similar technologies.
From our service providers who collect or process your personal information on our behalf.
From our partners or other third parties as permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
To provide and improve the Services including processing payments, fulfilling orders, managing your account, arranging shipping, facilitating returns, and creating a personalized shopping experience.
For marketing and advertising including sending promotional communications by email or other channels, and showing you relevant advertisements based on your activity on the Services.
For security and fraud prevention including authenticating your account, detecting fraudulent or malicious activity, and maintaining a secure shopping experience.
To communicate with you including responding to support inquiries and maintaining our business relationship with you.
For legal reasons including complying with applicable law, responding to legal process, and enforcing our terms and policies.
How We Share Your Personal Information
We may share your personal information in the following circumstances:
With Shopify and third party service providers who perform services on our behalf, including payment processing, data analytics, customer support, cloud storage, and fulfillment.
With business and marketing partners to provide advertising and marketing services. You may have the right to opt out of targeted advertising. You can exercise that right here.
When you direct or consent to us sharing your information with third parties, such as for shipping or through social media integrations.
With our affiliates or within our corporate group.
In connection with a business transaction such as a merger, or to comply with legal obligations, enforce our terms, or protect the rights of our users.
Our Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties located in countries other than where you reside.
To learn more about how Shopify handles your personal information and to exercise any related rights, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third Party Websites and Links
The Services may include links to third party websites or platforms. We are not responsible for the privacy practices, security, or content of those sites. Any information you share on public or third party platforms may be visible to others beyond our control.
Children
The Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with their personal information, please contact us and we will delete it promptly.
Security and Retention
We take reasonable steps to protect your personal information, but no security measures are completely foolproof. We recommend avoiding unsecure channels when sharing sensitive information with us.
We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, and resolve disputes.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
Right to Access your personal information that we hold.
Right to Delete personal information we maintain about you.
Right to Correct inaccurate personal information.
Right to Portability to receive a copy of your information and request its transfer to a third party.
Right to Opt Out of the sale or sharing of your personal information for targeted advertising purposes. You can exercise this right here. If you visit our website with the Global Privacy Control signal enabled, we will treat this as an opt out request for that device and browser.
Managing Communication Preferences by unsubscribing from promotional emails at any time using the unsubscribe link in our emails. We may still send non-promotional emails related to your account or orders.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising any of these rights.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside the country where you live. Where transfers occur from the European Economic Area or the United Kingdom, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We will provide notice as required by applicable law.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at support@zeen-lab.com